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User cannot be assigned to issues

Ira Giann

I have a user added to my team , but i can't assign him to issues.

I get an error "ug:4d9d9df7-414a-402e-967d-995c01586224" cannot be assigned issues.

I'm sure is something with permissions but i can't figure out what ?

The user has permissions for all 3 levels including Administration.

An other user added the same way works fine.

Accepted answers

Nic Brough -Adaptavist-

Check the permission scheme for the project - is this user in a group/role/etc that has been named for the "assignable user" permission?

Julian Governale

Run the permission helper to check why they cant be assigned the issue

Within jira but outside of the project issue hit period "." on your keyboard to open the Admin shortcut menu and search for permissions helper. Alternatively you can click the gear icon in the upper left corner, select system under the Jira Settings section. Scroll down and on the left hand side is the permission helper.

Enter the user's name
Select a issues from the project or the issue you want to assign to them
Change permission to Assignable user
Run the permission checker

One thing im seeing is the ID you entered starts with ug: which im not positive but might represent the ID of a user group and not the ID of a user but again not positive on that at all, just a thought.

All comments

Nic Brough -Adaptavist-

Check the permission scheme for the project - is this user in a group/role/etc that has been named for the "assignable user" permission?

Julian Governale

Run the permission helper to check why they cant be assigned the issue

Enter the user's name
Select a issues from the project or the issue you want to assign to them
Change permission to Assignable user
Run the permission checker

Ira Giann

Thank you that was the problem the user has not done the procedure correct and does not have a Jira Service Desk license and Service Desk Agent permission on this project.