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restrict user rights customer

Zwick, Susanne

Is there a possibility to limit the permissions of the customer users

The goal is that users can only view and edit tickets that they report themselves or for which they are registered as participants

Accepted answers

Tessa Tuteleers

Hi @Zwick, Susanne ,

Are we talking Jira Service Desk Customers (unlicensed users?)

By default, they only see the following issues

issues they created themselves
issues where they are added to as request participant
issues that have an organisation to which they belong

Without apps, users are not able to edit the issues after creation at all.

Do you mean that you want to have a normal Jira project with limited access for some (licensed) users?

- Tessa

All comments

Tessa Tuteleers

Hi @Zwick, Susanne ,

Are we talking Jira Service Desk Customers (unlicensed users?)

By default, they only see the following issues

issues they created themselves
issues where they are added to as request participant
issues that have an organisation to which they belong

Without apps, users are not able to edit the issues after creation at all.

Do you mean that you want to have a normal Jira project with limited access for some (licensed) users?

- Tessa

Zwick, Susanne

Hi @Piet Pieters

thank you very much for answer.
Yes we are talking about unlicensed user.

That means, if I don't add an organization, only the users mentioned in the ticket can see the ticket.

Thank you - will try it with my customers.
Best Regards

Susanne

Tessa Tuteleers

You're very welcome @Zwick, Susanne

If you found this helpful, please accept my answer so your question is marked as completed and others with the same question might find it too!

Have a great day!

Tessa

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