How to include custom field values in Webhook custom payload

Andrea Moscatelli

Hi there

We have a requirement to pass custom field values to an external application and our plan is to use the Webhook automation rule to support this.

I can't seem to get smart values to post as part of the JSON payload.

Any help appreciated.

Thanks

Andrea

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Andy Heinzer

Hi Andrea,

I see that you are trying to setup an automation rule in order to send a json payload, but this is not working as expected.  From looking at your screenshot of the configuration, it looks like you're trying to setup a rule that will create a new request in a Jira Service Desk project.

Your json payload looks to be close, but you need to encapsulate the smart value in double quotes.  You can see an example of the payload needed in the REST API example of POST /rest/servicedeskapi/request.

Try changing that one line to

"summary": "{{issue.customfield_10131}}"

In turn that should pass the value of that field on this issue into summary field, so long as that custom field is just a text field with some value.  If this is a different kind of custom field, such as a select list, or cascade select list, you might find that the output looks a bit different here.  And if this field has no value, you might find that the json payload is empty for that particular webhook.

I always like to use a service like https://postb.in/ when testing out my webhooks to make sure that the payload I expect I am sending is actually being received by the endpoint.  It makes for a useful means to test out webhooks.

Andy