Opening .msg files attached in Service Desk

Question

I have .msg files attached to a service desk ticket. When I try and open the file, it give an error "We can't preview this file type. Try downloading the file to view it." When I download the file and try and open it, I get another error message,

Is this a Service Desk issue or Windows issue? I am able to open any other attachment types.

Evie Z. · Answer

@Tal_Sofir 
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Tal_Sofir · Answer

@Richardt Scholtz @Jack Brickey

Hi there!

We actually faced this same issue and we have a solution for it. It automatically detects .msg and .eml attachments in Jira and renders them properly as full email content directly in the preview, rather than showing a broken/unsupported file view.

If you're interested in checking it out, feel free to reach out to us.

Just mention that Tal Sofir sent you!

Jack Brickey · Answer

yep. .msg files are not viewable outside of the email client unfortunately.