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Incorrect customer management

Robert Schiller

Hello,

i use Jira Service Desk in the free version and am the only aggent, with two users so far

In the customer management area, both persons are also displayed to me, but when I click on the respective profile, it cannot be found.

This oddity also occurs when you try to use the DEMO user.

Does anyone have an idea how to fix the problem?

Thanks a lot.

With kind regards

Robert Schiller Screenshot 2020-10-06 175113.png Screenshot 2020-10-06 175506.png

Accepted answers

Jack Brickey

if the user is a customer w/o access to the site they will not have a Profile. Greyed out customers do not have profile.

Robert Schiller

Note:

This entry is done, I have found the desired area for customer management.

Thanks for your support.

All comments

Jack Brickey

if the user is a customer w/o access to the site they will not have a Profile. Greyed out customers do not have profile.

Robert Schiller

Thank you. Your answer helped me a lot.

Robert Schiller

Note:

This entry is done, I have found the desired area for customer management.

Thanks for your support.

Sergei_vo4eww

Where can they be managed?

Robert Schiller

Hello,

thank you for your inquiry.

The administration of user profiles is done in the admin area. In Jira Service Desk, click on "Administration" in the drop down menu.

The administration of user profiles, if they are not team members, can be found under User Administration under the item Jira Service Desk (Portal Customers).

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