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Reporter does not receive email confirmation or reply of issues

Robert Czekański

Hi,

I have problem on one of uor users. Whent this user puts new issue (our form, api is used) to Jira SD, then usaly is send to him/her confirmation of this with an issue numer, and then our replys. But I have one user which does not receive such emails, and we do not know why. On email logs there is no trace of incoming mails from Jira, and email adress is correct, but we dont know what is going on here.

Please, help me what to check to have it right.

Best regards,

Robert

Accepted answers

Fahad Siddiqui_ihrjma

@Robert Czekański

The best way to find out the exact problem is you need to go in notification schemes then select the notification helper from there you can find out the exact problem why the email notifications are not been triggered to user.

All comments

Fahad Siddiqui_ihrjma

@Robert Czekański

Robert Czekański

@Fahad Siddiqui thank you, this is saying that this user should receiving mails... but it doesnt. There is nothing at spam, and there is nothing elsewhere

Fahad Siddiqui_ihrjma

@Robert Czekański can you please share me the screen shot of notification helper?

Robert Czekański

@Fahad Siddiqui here you are, the same is for "issue commented" and "issue closed"

Zrzut ekranu 2020-10-06 134330.png

Fahad Siddiqui_ihrjma

@Robert Czekański can you check the Group name and role of the user and compare with another user who is receiving the email notification

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