Jira gives me 8hrs to respond to a ticket but I was wanting a reminder of when tickets reached a certain time as well.
If you want to simply be notified when a ticket has been open for say four hours or whatever then you can do this by setting up a unique SLA and when that SLA breaches it can send a notification to you.
Thanks so much for explaining that...will the notifications be sent to the assignee only?
what you will want to do is to couple this w/ an automation (using JSD Automation not Project automation) that will send the assignee a notification on breach.
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