nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

First settings for help desk

Gui Ávila

Hello. I am trying to set up Jira Service Desk, and it's not clear to me how to achieve some page layouts and the flow beteween them.

For example, these 2 pages here:

FIRST

And also this one here:

SECOND

Are they built with Confluence and then linked to the Service Desk knowledgebase?

Thanks!

Gui.

Accepted answers

All comments

Jack Brickey

Hi Gui,

I'm unsure what you are looking for regarding "page layouts". The two images you shared are simply documentation articles about how to setup JSD. The first is dealing with setting up the email channel that will allow your customers to create tickets via email. It is simply talking about how to verify that a 'test' issue via email was in fact created. The second image simply references various articles for managing NG serviced desk projects. Can you help me understand more completely what you are trying to do?

Gui Ávila

@Jack Brickey This is how an article in my Jira Service Desk looks like: http://prntscr.com/utkxkk

I'm having a hard time to understand how to create a whole "Customer support" look and feel, just like the images in the message above. Whith a proper top bar header, sidebars, menus, etc.

Also, how can I create this sidebar menu, for example http://prntscr.com/utmdwy ?

Thanks.

Jack Brickey

ah so I think you are talking about Knowledgebase articles and how they appear w/in the portal. Assuming this is the case you really cannot influence that at least OOTB. You will get a basic article not a dynamic web page where one can click-thru to other pages.

Gui Ávila

@Jack Brickey So how the pages (screenshots I sent in the first message) were built?

I am trying to understand how I shows set things up to work for the users who will navigate through the articles.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-desk

jira-service-desk-cloud