nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How to add emails

Gui Ávila

Hi,

I am giving a try to Jira Service Desk, but I'm struggling to add all our email address.

I read: "Turn customer emails into support tickets by using the default email account or connect a custom email account. You can connect one custom email to a service desk project."

So I can only connect 1 custom email? So how can I use all our email address to automatically create issues on Jira? For example:

- support@domain.com

- help@domain.com

- migration@domain.com

- etc

Thanks,

Gui.

Accepted answers

Jack Brickey

You should set up email forwarding outside of JSD to the one JSD email channel. Or simply change what email the systems/people are using.

All comments

Jack Brickey

You should set up email forwarding outside of JSD to the one JSD email channel. Or simply change what email the systems/people are using.

Gui Ávila

Ops. Just found the answer. I think the only way is to redirect the email messages. If yes, please close the ticket

Thanks!

Jack Brickey

Also note that it is one email per project so if some of these incoming issues would belong to different projects you can use the current email.

Jack Brickey

This is a user help forum so no actual ticket to close. The poster should “accept answer” to close.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-desk

jira-service-desk-cloud