Automation

Mohan S_r4ss6z

I am trying to create a rule that automatically assigns a ticket to particular person if it matches the given conditions. Please help. Below is the one I currently created but it is not working.

 

issuetype in ("Service Request") AND "Request Type" in ("Request for Password Reset (TSD)") AND System = "CargoWise One"

Fahad Siddiqui_ihrjma

@Mohan S  

if you have a spread workflow for this request you can set assignee there.

Or

For the default assignee on the project as a whole you probably want:

Project Settings > Users and Roles > Edit Defaults (at top right of screen)

If you have different default assignees set up per Component, you might also want to check:

Project Settings > Components

 

Or

 

Go to your Service Desk Project Settings, under Request Types, under each request type you'll see the Edit Fields option, click on that > click on the Request Form tab option. The Assignee is a hidden field at the bottom.