How to hide the name of the agent in the letter to the client that comes to him when the agent leaves Reply to customer in the request task?!!!(not in letter's body, in author(look at yellow line)).
Go to project settings > customer notifications and edit the public comment edited. You can remove the user data as below. After editing send a test email to see how it looks.
I want to remove the agent's name not in the body of the letter, but in the author(like onĀ my screensot where yellow line)
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