Hi,
we created a dedicated email customers can send requests to.
We receive emails from customers, but customers don't see our replies.
can you help?
Hi @Magdalena Jarek
With the above, there could be any number of causes:
Can you trigger a notification to a test account and check if the mail queue shows any outgoing mail? This will allow you also know if the email is being fired correctly.
Hello,
1. yes
2. they can see. So when sb doesn't have an account in customer portal, they will not receive email comment? Account is mandatory?
3. no, it's the other type.
Thanks for your support.
Magda
Hi @Magdalena Jarek ,
Yes a user does need an account. JIRA Service Desk creates an account for users when they email you (normally based on customer permission). So if a user doesn't have an account, then they will not be notified.
no, it's the other type.
Please can you clarify what the other type is? Do you mean you are sending the notification to customer. If possible, can you send me the following:
Let us know the result of this.
Regards.
hello, everything works as designed.
When i changed the default reported into the right reporter, ticket becomes visible on the user's jira account - i mean the request sent by emaiil.
It looks like you're new here. Sign in or register to get started.
