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jira setuping database takes to long time

mostafa jamareh

I'm tring to set up jira

but it got stock on 'Please wait while the database is set up. This may take a minute...'

the database connection test was successfull

what is the problem and how can i solve it ?

Accepted answers

All comments

Nic Brough -Adaptavist-

What does the log file say? It will almost certainly have a lot more information, hopefully including the full error, than what you get on screen.

mostafa jamareh

thank you Nic Brough

there is no exception on jira logs on jira-home

Nic Brough -Adaptavist-

I very much doubt that - either the setup is still running, or it's failing with a set of errors in the logs.

Can you log into the database and check what Jira has created in there?

Pedro Souza

Hello,

Take a moment to check your logs for more clues about this behaviour:

JIRA_Install/log/catalina.out
JIRA_HOME/logs/atlassian-jira.log

Pedro Souza

Try to connect using the default postgres user.
Try changing from "127.0.0.1" to "localhost"

Pedro Souza

This KB will help:

https://confluence.atlassian.com/display/JIRAKB/JIRA+Crashes+Due+to+OutOfMemoryError+PermGen+Space+Error

mostafa jamareh

thank you Pedro Souza ,

catalina.out : Exception in thread "http-bio-8082-exec-15" java.lang.OutOfMemoryError: PermGen space

mostafa jamareh

catalina.out : Exception in thread "http-bio-8082-exec-15" java.lang.OutOfMemoryError: PermGen space

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