nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How do I edit the default SLA to pause during pending status?

Margaret Winward

I am using the classic Jira Service Desk. When I try to edit the default Time to Resolution SLA and add a condition to pause during Status:Pending and save, it comes up with the error "Something has gone wrong. An error has occurred." Any suggestions to add the condition? Screen Shot 2020-10-01 at 1.41.44 PM.png

Comments

Gaurav_0av1h6

Hello @Margaret Winward

Kindly confirm if you are still having this issue. Also, it would help if you can share the workflow status as well.

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