Customer logins via ADFS SAML

Shindy_b8b0d9

Hello,

is there a way to use SAML SSO (via ADFS) with Jira Service Desk for Customers?

I'm facing two problem scenarios:

1. If I add the customer as user (via REST API) it gets counted as agent which dramatically increases my costs

2. If I add the customer as customer he can't login to the Service Desk via SAML SSO.

What can I do to let customers authenticate themselves?

Regards

Sebastian

 

David Drong-Reisch

Hi Sebastian!

I am standing in front of the same problem. Take a look at this articles:

https://community.atlassian.com/t5/Atlassian-Access-questions/SAML-for-Service-Desk-customers/qaq-p/727915

Feature Request:

https://jira.atlassian.com/browse/JSDCLOUD-630?error=login_required&error_description=Login+required&state=ac5d25a1-1eb1-413b-b830-478f43103bd3

 

I have tested it and its working, but I have to look further to disable the additional invitation mail and the questions in the beginning after first login, as "whats your job role", etc.