Dynamically keep score based on JSD answers?

lukec_fnk0wx

Hi, I wonder if I make a JSD Request Type that has various multiple choice questions, can I keep a dynamic, running 'score' based on the answers?

ex.. question 1: How old are you? #2 Where are you from #3 Do you have a pet..

so if someone is below 50, they get 1 point, if they are above they get 2.

If someone is from Canada they get 1 point, if theyre from USA they get 2. 

Dog gets 1 point, cat gets 2. 

Is there a way that I can add up the points generated by the answers, so that when I'm the agent working the ticket, I can see the total score?

below 50, from canada, with a dog would show me 3. Is this possible?

Bartosz Ornatowski

@lukec 

I don't think you could do that out of the box in JSD.

You could look for a marketplace app that can execute code which you could write to achieve what you are describing here.

Another option would be to create another dedicated service e.g. on AWS lambda or any sort of server that JSD Automation could call via a webhook with all the issue data, that the service would anlyze, score, and respond back to JSD with a field update request / status transition / comment or a mix of those.

That's at least what I could think of.

Cheers,
Bart