Unable to remove a request type from the portal

Robby Ibrahim_pon4x0

This just started. I am now unable to completely remove a Request Type in Jira Service Desk portal. I can add and remove request type groups all day, but the final one won't disappear when clicking the "x". I'm using Jira Service Desk Next-gen so I don't have many options here. Did something change? 

Angélica Luz

Hello Robby,

Welcome to Atlassian Community!

Thank you for the details and screenshot.

The request types can be removed directly from the project on Project settings > Request types.

The "Services" that appears on the screenshot is a group and not a request type, so if you want to delete you need to go back to the group and delete. 

For request types to be visible in the portal they need to be added to a group, that's why it's not possible to click on the X to remove the group because the request type needs to be part of a group, otherwise, customers won't be able to find it in order to create a ticket.

You will only be able to remove the "Services" from the request type if you create a new group. 

If you delete the group, request types will not be visible in the portal.

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica