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Unable to add new organization

Marie-Claude Ganache

Hi all,

I am trying to create a new Organization for my Jira Service Desk and I am getting the below error message (in French) "Une erreur est survenue. Vérifiez votre connexion et réessayez." (Translation is: "An error has occurred. Check your connection and try again.")

Would anyone know why ? My internet connection works perfectly fine an I have rebooted my computer multiple times.

Thanks!

Accepted answers

Jack Brickey

Hi @Marie-Claude Ganache , welcome to the Community. Interestingly enough, I saw another post about someone having an issue w/ adding an organization today but that might just be a coincident. Have you been able to add orgs in the past? Have you reattempted and/or tried a different browser? Maybe log out and back in?

All comments

Jack Brickey

Marie-Claude Ganache

Hi @Jack Brickey

It's actually my first time adding an organization myself, as I am new to the company I work for. But my colleagues managed to do it in the past without any issue.

I did try with 2 browsers so far (Firefox and Chrome) and I am getting the same issue with both. I did try to log out and log back in as well and I still get the issue.

Jack Brickey

since you can access the screen to add an org I believe you have the necessary permissions. Can you check w/ your colleague to see if they are able to add? If they cannot then I would reach out to Atlassian Support

Now I want to be clear here that when you click in org field and enter some org name do you see "create new" as below...

Marie-Claude Ganache

I spoke to one of my colleagues and she told me that she didn't get the issue, which is very strange.

I followed the same steps as you did above

I am not sure what to do now.

Engin Erkan

I had the same issue for some moment. Then I ended up here. It is not clear to the user that adding new organization option becomes available after typing some letters into the field. When you click on the free-text field a drop-down opens and the impression is that you can only select from a limited set of organizations. I was looking for a "add new organization" button.

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