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'Done' Status but not resolved - despite Post Function

Simon Taylor_cc7zuv

Hi,

I've a workflow (only slightly customised) which ends with 'Done'. The Post Function is set for transitions to 'Done' as 'Resolution=Done', as below. Yet, even new tickets still show in the 'Open' queue when marked 'Done'. Any ideas? Thanks in advance.

Accepted answers

BEN FRIEDMAN

Can you share the queue's filter?

Also, if you filter issues to resolution=done, does the issue come up?

All comments

Jack Brickey

Are you sure the workflow has been published?

BEN FRIEDMAN

Can you share the queue's filter?

Also, if you filter issues to resolution=done, does the issue come up?

Simon Taylor_cc7zuv

Thanks for the speedy reply. Yes, I was sure it has been but have re-published now to be sure and it hasn't solved the issue.

Simon Taylor_cc7zuv

Aww man. My 'Open' queue was including 'Resolved' status. I don't remember changing that but I must have done. What a banana. Turns out, filtering correctly solves the problem. Thanks for your help - I will now go and hide in the corner in shame.

BEN FRIEDMAN

Lol 😆 we've all had that. Glad i could help.

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