BigPicture Board Synchronization throwing error

Pranoti Bhumkar

We have installed BigPicture Data center plugin on Jira Data Center.

Issue-

     We have created program and even done the settings like defining the scope (with multiple boards) and also created Teams by adding resources.

But when we tried to set Board->Synchronizations as 'Team Specific' for both PI and Iteration with 'Auto Configuration' we are getting error.

Error notification contains one zip file with error logs. As per error log details , Teams_ID are blank.

Could you please let us know the resolution steps for the same.

 

Mateusz Sołowianiuk_f8cfkk

Hi @Pranoti Bhumkar 

Thank you for giving our product a try!

Please be informed that it is impossible to provide a specific reason for your issue based on the information included in your post. That being said, I encourage you to raise a ticket via our Service Desk (including the support zip that you downloaded) so that our team of experts is able to investigate and identify the root cause of your problem.

Thank you in advance. 

Best regards,

Mateusz Sołowianiuk

SoftwarePlant Support