I have a few projects in Jira - I have the zendesk plugin configured as described in the documentation and it works and displays in one project and its tickets in jira but not another - I have verified permissions and they both seem to be identical
Hey John,
Bi-directional integrations can be a hurdle. One of our clients tried to integrate Jira with Zendesk and they experienced the same issues. After some struggling time, they decided to proceed with an out-of-the-box integration product, which in their case was ZigiOps. It creates such bi-directional integrations and is very simple to use.
Check it out it may help.
Cheers,
Eric
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