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Smart Value to use, please help

Earl Kabiling

Hi,

I've set up an automation where when an issue is created in (SD-XXX) Jira (matching the JQL condition) it will create a new issue (as a bug) in another project DEV (PRDS-XXX) for escalation to the developer then it will trigger an email to the dev group email.

The automation is working but my problem is when it triggers the email it's showing the SD-XXX {{issue.key}} but not the project (PRDS-XXX).

What smart value should I use in this case to show the DEV PRDS-XXX issue key instead, in the triggered email?

Thanks, appreciate your help!

The automation below

smart value.jpg

Accepted answers

Dirk Ronsmans

Hi @Earl Kabiling ,

perhaps I'm missing something but wouldn't you be able to just take it out of the automation and use the DEV project's notification scheme to accomplish this?

There you would have the Issue Created event which triggers an email.

Or is there a specific case why you are using the Automation for sending the email?

All comments

Dirk Ronsmans

Hi @Earl Kabiling ,

perhaps I'm missing something but wouldn't you be able to just take it out of the automation and use the DEV project's notification scheme to accomplish this?

There you would have the Issue Created event which triggers an email.

Or is there a specific case why you are using the Automation for sending the email?

Dirk Ronsmans

Now if you really need this through the automation you can do it as follows (cause I don't think you can get the smart value without some additional queries):

You add a Branch/Related issues component and send the email from there.

Your Brand rule would look similar to this: (you can use all created issues or most recently created)

Earl Kabiling

ahh that makes sense, thanks @Dirk Ronsmans both of the solutions you have recommended works

Much appreciated!

Earl

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