Issue sending mail to Jira

Question

Hello,

I have issues sending mails to JIRA cloud.I wanted to check if there is any filter on the cloud that is blocking the mail. Earlier when i sent mail to have a ticket raised i got this message - Signup is not currently available. Then assuming the issue was with the domain i changed the domain from where the mail was being delivered.

I currently don't see it come to Jira.I have set two endpoints to receive mail when alert is being sent. One being outlook and the other JIRA.I see mails being sent to Outlook and also the Jira mail id created for the project. But i don't see a ticket being created nor any error message. if someone could help me troubleshoot this issue would be really great.

nishanth.prasad · Answer

Yes this has been checked and mails are coming in from diff ids.I have also added the mail id from where the alert originates as a user to make sure i have not been missing anything.I am not sure where i have gone wrong.

Brant Schroeder · Answer

Did you enable "Anyone can email the service desk or raise a request in the portal" in the JSD's configuration.  If you did are you perchance using an external directory?

nishanth.prasad · Answer

Thanks once again Brant.I suspect some issue when i forward the mail from the domain.But i forward the same alert from outlook it generates the mail.And i see Atlassian mail id in outlook mail i receive.I did cross check on the source and see the mail has been delivered.Does Jira block mails sent from any domains it considers suspicious. If no then i assume its an issue with the source and will cross check on the configuration.

Earlier this was the error i got but when i changed the domain i stopped receiving any error nor a ticket was raised.

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