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Not getting notification when changing the assignee

Rosana Casilli

Hi All!!

I have this situation, it happens in one of the project we have. I never get the notifications, when the user change the assignee in the edition screen.

In the notification scheme it is set the issue creation/ updated/ assigned, but the notification is not received.

There is no assignation screen, as I have mentioned, the user change the assignee (or assign for the first time)

Can you help me please?

Thanks in advance.

Accepted answers

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Liam Green

Hi @Rosana Casilli

If you use the Notification Helper in Jira it will tell you why you're not receiving notifications.

If you use the following link it will tell you where to find the helper:

https://confluence.atlassian.com/adminjiracloud/jira-admin-helper-818578850.html

Hope that helps

Thanks, Liam

Rosana Casilli

Thanks Liam for your quick response.

I have checked with the Notification helper and it doesn't show any errors, it says I have the permissions in those events.

On the other hand, I have set all the notifications in my profile.

Liam Green

Hi Ro

Could you possibly provide a screenshot of the notifications - one for a project that works and one for the project that doesn't?

Thanks, Liam

Rosana Casilli

Hi Liam!..

Sorry for not replying on time.

I have found that it is happening in all the projects (I have been performing some test in oher project). In all cases I am not getting the notification when an user is assigned to the issue (it doesn't matter if i am the reporter or not)

All the projects are using the default notification scheme.

This is what it is shown in service desk

Notificaciones service desk.PNG

this is the default notification scheme:

default notification scheme.PNG

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