Power Automate to create a jira ticket when an email is received in the inbox

Question

Hi everyone,

My first post so please go easy on me :)

I am trying to create a flow that monitors my email inbox for a particular email and triggers a new jira ticket to be created.

I know it is possible to send an email to jira direct to create the ticket but i have multiple emails arriving at different times of the day which need to be actioned asap.

I'm on Jira Server service and so cannot use the API token feature to authenticate. Is there another way to acheive what i'm trying to do?

Any advice/suggestions would be most appreciated.

Syed

Jack Brickey · Answer

ah yes I get you! these are from systems. I am currently trialing Opsgenie and may leverage it to filter out the noise.

Cheers!

Syed Hassan_exoedh · Answer

Yes, that was my original thought, hence going down the API token authentication route.

I get 20+ automated messages per day, from another system when a product is added there.

Currently, i have to manually enter those product tickets in jira. I would like to automate this process as it takes quite a chunk of my day to create those tickets. The reporter needs to be me as it then helps me to organise my tickets and reassign accordingly.

Hope this explains a little more in what i am trying to do.

Jack Brickey · Answer

the tricky part will come in getting the reporter to be what you want. i suspect you would want the original from to be the reporter and not the forwarding address. Might I ask why you need to do this at all? Why can you not address at the source? That is, use a unique email for any JSD issues you wish to report?