Workflow post condition is not triggering a notification

Question

I have created a webhook to send notifications to MS Teams from JIRA. I need this webhook to be triggered only when there is a transition from one status to another in the workflow.

To achieve this I have added a post condition to trigger the configured webhook, on my transition in the workflow.

I can see the workflow transition added to my webhook as well. But when any ticket on my project undergoes this transition, the webhook isn't getting triggered and hence I dont get any notification on MS Teams.

I know my webhook works fine otherwise because I can receive other notifications if I set triggers like 'Issue Updated' or 'Issue Created'

Poat · Answer

no the webhook is definitely sending.

The issue is that JIRA is sending a different JSON response when doing it from a transition , vs those checkboxes.

I hooked up the webhook to a https://webhook.site/ and when I pushed the response along to to MS teams - I got "Webhook Bad Request - null or empty eventType" - which it doesn't have

Only the ones triggered from "created, updated" have this metadata

Shalaka Wadekar · Answer

Hi @Callum Carlile _Automation Consultants_ sorry for a delayed response. Thanks for the above suggestion and I did try that as well, however with the current webhook that I created from MS teams for JIRA cloud, it isn't working, as in, the trigger isn't sending any notifications to Teams.

I suspect that this is due to the webhook provided, being limited in terms of what events it would listen to. And it does not listen to transition events. I saw a comment on another page that suggested that we use another webhook of type 'Incoming Webhook' on Teams. I currently do not have access to that in my organisation, so I have requested for the access and am waiting for it. I will try will the new webhook once I create it. I hope that should work for me. Although I am afraid it would restrict the formatting of the message that I need to send to MS Teams.

Will update here once I do this.

Callum Carlile _Automation Consultants_ · Answer

@Shalaka Wadekar For some reason my second paragraph above combined itself with the image posted so got removed from the post, so apologies for that random out of context image!

I have amended the post to explain what the image is about :)