nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Service Desk has been deleted

viztel

Hi Guys,

I'm very new to this, but I set up a service desk for a customer, and it has since been deleted automatically. Our customer called us and said the URL link we sent them is no longer active. - Below is a screenshot of how it looked. Is there anyway to retrieve it, or do we need to setup a new one?

DXC - Service Desk Portal (1).png

Accepted answers

All comments

Fahad Siddiqui_ihrjma

@viztel the above screen shot is from customer side? can you share us what customer is getting screen when he/she is trying to access the portal.

Nic Brough -Adaptavist-

There is no "automatic delete" - the only way to delete a service desk is for a human to click delete, (or not pay the bill so the entire Cloud system is removed) One of your administrators deleted the service desk (or possibly moved it somewhere else?). The administration audit log should tell you who did it,

There's no way to recover a deleted project/portal unless you have a backup

viztel

Here is what it looks like when they try to access the original URL that was setup for them

viztel DXC portal.jpg

viztel

Yeah we were setup on the free version but I had planned to switch this across to the $10 per month account.. I'm the only admin and I didn't delete it..

Unfortunately I didn't create a backup so guess its gone now.. bugger

Nic Brough -Adaptavist-

Actually, no, you've assumed "delete" but the error message is actually "no access".

One of your admins has disabled the portal by revoking customer access to it.

viztel

No I haven't - theres no other admins its only me... cant name same as old project.png Current desktop view.png

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-desk

jira-service-desk-cloud