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Org & site admin for another user on Jira Service Desk (Cloud version)

Cristina Roldán

Hello everyone,

I'm experiencing a problem on Jira Service Desk (Cloud version). I'm the Org & site admin for my organization and I have to change it to another user.

I've seen solutions for Jira Software but not for Service Desk and I don´t know what can I do.

Could you please help me?

Thanks in advance!

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Romel_e5xdiw

@Cristina Roldán , If I understand your concern correctly, you want to add another user as an Org + Site admin to your Jira instance. Jira service desk is one of the product you have on your site/org. Org/Site admin access is not product specific.

You can follow these steps to add another user as an Org admin.

Log in to your organization at admin.atlassian.com.
Choose Settings > Administrators.
Click Add administrators.
Enter an Atlassian account email address and click Grant access

Also, adding a user as an Org admin will automatically give the site privileges as well.

Hope it helps.

Cristina Roldán

Thanks Romel for your answer.

Yes, I know Org & site admin is a type of user, not a product. The problem I have is that I don´t know how to grant Org & site admin to an existing user (that already has administrator and site admin rights).

Thanks again!

Romel_e5xdiw

@Cristina Roldán did you try following the steps I shared above?

Romel_e5xdiw

@Cristina Roldán , is your issue resolved?

Cristina Roldán

@Romel thanks a lot for your help!!

I was completely blind and didn´t saw Settings (sorry).

I've checked it and works fine, I've changed the user I needed.

Thanks again and have a nice weekend!

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