Using a smart value to assign a ticket

Question

I have a user name stored in plain text in a smart value.

Is there a way using Project Automation to convert that into a jira usable format (with the account ID I believe) and assign a ticket, change reporter, etc using this smart value?

Any assistance appreciated.

Cheers

Oliver

Oliver Scott-Hughes (CX) · Accepted Answer

Given my business case, I only had 3 possible users. Ended up doing a branching "If {{username}} = X, assign to X". Inelegant and un-scalable but works in this case.