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How can I capture user location on issue submission?

Pete P_lbwqsx

We have a drop-down on our Jira Service Desk issues that list office location. Is there any way to automate the population of this field so the user doesn't need to do so each time they raise a request?

Accepted answers

John Funk

Hi Kyle,

Is there someway to know what location should be used? Maybe based on the value of another field?

All comments

John Funk

Hi Kyle,

Is there someway to know what location should be used? Maybe based on the value of another field?

Pete P_lbwqsx

Maybe a browser preference that allows geolocation? Good point @John Funk , there may be some grooveyscript that can pull that

John Funk

Is there any other information that you are capturing from the user that could help identify the office that should be used?

Pete P_lbwqsx

@John Funk I guess the IP address can be used. https://iplocation.com/

Thanks for your help

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