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Customers to add coordinators on portal after ticket creation

Alexey Byzov

Hi,

is there a way on SD Customer Portal to allow customer to add coordinators after the ticket was created.

Also a possibility for one coordinator to add another?

Thank you!

Accepted answers

Rudy Holtkamp

Hi @Alexey Byzov

A customer can share the ticket with somebody:

Once shared the other person (coordinator) can share it with another person.

Is this what you were looking for?

All comments

Rudy Holtkamp

Hi @Alexey Byzov

A customer can share the ticket with somebody:

Once shared the other person (coordinator) can share it with another person.

Is this what you were looking for?

Alexey Byzov

Not exactly.

When client creates ticket he can select coordinators from a field:

BUT after ticket was created, customer can only see the list of coordinators, can not add more. I am looking for a way to give a customer ability to add more coordinators AFTER ticket was created:

Katarzyna

Hi,

so you're looking for option "Edit". Unfortunately, it's not possible in cloud version - natively or using apps.

Kate

Alexey Byzov

But I can easily edit same task through Jira..

Is there any plugin/solution (paid or free) that can allow same through SD Portal?

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