service desk users

Question

Hello

Currently, we have multiple admins in Jira and 80% from them are not using with Jira service desk at all

How we can revoke them only from this platform and not from the other Jira services?

We just pay for, unfortunately, we pay unnecessarily

Please advise

Thanks

John Funk · Answer

Hi Yossi,

Take them out of the jira-servicedesk-users group. It is that group that makes them an Agent and costs you money for JSD.

Dirk Ronsmans · Answer

HI @Yossi Bello

Apologies I completely missed that it was in a Cloud environment.

Which roles do these admin users have? I'm guessing Site Admin?

If so they are auto-added to the Site-Admins Group which has default access to the product. You can view that on the Groups menu.

Could you perhaps provide more information about such a admin account that you wish to revoke product access for (groups/role)?

If you only need them to have admin access perhaps removing them from that group and adding them to the jira-administrators group might be a better way of handling this

Or, removing the product access globally from the site-admins

Yossi Bello_rv1vxo · Answer

@Dirk Ronsmans Thanks but unfortunately the JSD is turned on automatically on each admin user and I can't disable those users manually the features is in gray mode

Please advise it's just spent money for nothing ...