JIRA Status doesn't update after approval unless reload

Question

Hello,

This is a recent issue that popped up.  When I have a ticket/issue that is transitioned to a new status after it's been approved, the transitions for the status updates correctly, but when I click on the status button it still shows the transitions from the previous status.

The transition doesn't update unless the user reloads/refreshes the page.

Before reload:

After reload:

The transitions from the previous screenshot should display under a different status.

Victor DeVore · Answer

Hi All,

Just an update, Atlassian confirmed this is a bug.  For those also experiencing this they referenced two existing bugs:

https://jira.atlassian.com/browse/JRACLOUD-75145

https://jira.atlassian.com/browse/JRACLOUD-71849

You can refresh the page or turn off the new Jira issue view as a workaround.

Victor DeVore · Answer

Hi just a quick update.  I submitted this as a bug too.

This happens with any status that has an approval step.  So when a status is approved, the status text changes to the next step in the workflow, but the transitions that display do not match the new status.  A refresh/reload of the page needs to occur for this to happen.

Victor DeVore · Answer

Hi @Fahad Siddiqui

I don't believe I can do a full re-indexing since I'm using Service Desk Cloud version.