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How to submit a support ticket to Scriptrunner?

Joao Zampa

I am trying to submit a Scriptrunner support ticket but they request us to give them our Jira Version.
I have been trying to find the Cloud version of our Jira and I can't find it.

I even found online someone saying that we are always on the latest version on cloud, but as Scriptrunner team asks for a number and I can't find it, I am unable to submit a support ticket.

Accepted answers

Nic Brough -Adaptavist-

Go to the support portal and look for "General request - Scriptrunner for Jira Cloud" at the bottom. Should be https://productsupport.adaptavist.com/servicedesk/customer/portals?q=scriptrunner and it won't ask for a version.

All comments

Nic Brough -Adaptavist-

Matt Doar_tzgiej

There are two options named "ScriptRunner for Jira " with the Cloud and Server bits cut off when I've tried. If one looks wrong then try the other.

Joao Zampa

Thanks guys :-)

Kristian Walker _Adaptavist_

Fir Reference I have pasted the URLS to both the server and cloud support portals below.

ScriptRunner for Jira Cloud Support Portal: https://productsupport.adaptavist.com/servicedesk/customer/portal/23

ScriptRunner for Jira Server/Data Center Support Portal: https://productsupport.adaptavist.com/servicedesk/customer/portal/2

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