In Customer Portal, Where do we enter the Welcome message for a specific project

Question

When entering to Customers Portal, I see the projects in my organisation.  Each project with its name and a Welcome message.

I have created a new Project.  In the Customer Portal I can see the project name but not the Welcome message.

When clicking on Project name, a new screen is displayed where the request can entered. Here I see the Welcome message.

Please help to find where to enter the welcome message is the first Customer Portal screen.

Brant Schroeder · Answer

The service desk has a help center and portals.

The help center is where your customers go to raise a request online. They can access any service desk they have permission to send requests to by going to the respective portals. Portals are where you go to get help for a specific service desk. (https://support.atlassian.com/jira-service-desk-cloud/docs/what-are-the-portal-and-help-center/)

If you are on the help center page you should see a customize button on the right.  If you click that you will be able to edit the help center and add an announcement or change the page title.  You will need permission to do this. https://support.atlassian.com/jira-service-desk-cloud/docs/give-agents-permission-to-add-announcements-to-the-help-center/

Fahad Siddiqui_ihrjma · Answer

@Daphna Amal can you share the screen shots to help out you in this?