Custom Fields names for agent

Question

Hello, i've created some custom fields and reused them in different projects/forms. Moreover, I gave them code names to not get errors while using automation. But now my agents cant understand the content and unable to copy/forward it to other systems.

I've added a pic to show the same thing from three different perspectives: agent, client and site admin.

I want to show to my agents real information.

Alexey_gudeo1 · Answer

How to access that description?
{{issue.xxxxx.MY_CODE?}}

Alexey_gudeo1 · Answer

Thanks for the reply, but if i do that then 2 things happen:
1. I need to create 120 new custom fields, instead of 12 (which I reused in 8 forms). 
2. automation does not work with fields like: 
{{issue.fields.This is a very long and important question I need to ask from you, so be so kind and answer it please!}}

Katarzyna · Answer

Hi,

Agents see the name of custom field, not the name which is displayed for the customers on the request. You have to change: demo_banking_01 and demo_banking_02 in the custom fields configuration for the correct names.

Cheers,

Kate