Is there any way to hide the request participants list to the reporter?

Moveinsync Support

Hello there!!

The requirement is to hide the email ids which are a part of request participants and to process the ticket with the reporter.

 

The reporter should not recieve/know who are all involved in the request participants list.

Basically, does jira work on Bcc mode?

Thanks,

HariHaran 

Liam Green

Hi @Moveinsync Support 

You can alter the notifications, so that the reporter does not see who the notification is shared with (see: https://confluence.atlassian.com/servicedeskserver/managing-service-desk-notifications-939926348.html#:~:text=agents%2C%20and%20admins.-,Edit%20customer%20notifications,Edit%20under%20the%20Action%20column.)

Unfortunately you cannot edit the portal to hide this information.

It is also worth noting that any response sent by a request participant will be shared with the reporter.

Regards, Liam