nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Issue status different in GreenHopper

Cesar Covarrubi

One of our groups is using a SCRUM board in GreenHopper. While looking at the Sprint Report, we noticed that the issue statuses in GreenHopper are different from what they actually are in JIRA. For example, there is a closed JIRA issue, but it is appearing as "In Progress".

Does anyone know what's going on?

Accepted answers

vkharisma

Hi Caesar,

It could be caused by a few reason, at first I'm suspecting this might be due to the Column mapping in Rapid Board. Could you verify what are the status mapped under the right most column? Could you provide a screenshot of your Column mapping for us to verify?

Furhermore, this might be the case with Indexing problem, thus could you please Re-Index your JIRA instance and see if there is a change in the report?

Hope this helps.

Cheers, Vicky

All comments

Annicka Rosengr1

Maybee its the mapping, in rapid configuration you map your JIRA statuses to columns in Scrumboard.

Cesar Covarrubi

I thought about that also, but it is not the case as the statuses are tied directly to the issue status in the report.

Natalie Hobson

Does the closed JIRA issue in your example have a resolution, or is it Unresolved?

Cesar Covarrubi

The issue has a "Fixed" resolution.

Cesar Covarrubi

So far no updates. Anybody have any other suggestions?

vkharisma

Hi Caesar,

Furhermore, this might be the case with Indexing problem, thus could you please Re-Index your JIRA instance and see if there is a change in the report?

Hope this helps.

Cheers, Vicky

Cesar Covarrubi

I've reindexed already and that didn't resolve the issue. In regards to the column mapping, that shouldn't matter as I'm working with a velocity report on a Scrum board. The velocity report shows the actual issue status. That is what is incorrect. The issue is closed but in the velocity report, it is showing as resolved.

sclowes

Are you sure you're in the velocity report? That report just shows a sum of committed vs completed. Maybe attach a screenshot of your issue in the board and in JIRA view issue.

Thanks,
Shaun

Cesar Covarrubi

I am positive that I am in the velocity report. I can only attach a partial screen shot due to security policies. This is in the "Issues Not Completed" chart. The issue on the bottom marked "Resolved" is actually closed.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

jira-software