When I set up an email handler and receive an email inquiry, two issues are generated.

Question

Jira 8.10.0

Jira Service Desk 4.10.0

When inquiring via email, the setup is in progress to leave the mail received by the imap setting as a Jira service desk ticket.

Even if I specify a default reporter, in certain circumstances, two tickets are generated, with the allocator designated as the original reporter.

KRAFTON Inc. · Answer

The issue of creating two mails was resolved by disabling the JSD mail handler.

However, when a person with actual jira administrator privileges sends mail, it is marked as an unauthenticated user and cannot specify a reporter. We're using LDAP.

Can't jira mail handler get user information if there are many user objects in ldap?

KRAFTON Inc. · Answer

Isn't there any way to automatically designate the default reporter as the original reporter?
I want to designate the information in the explanatory column as reporter.

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