nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Why my automation rule isn't triggered?

Hoc_qsdf87

Hello,

Wondering why my automation rule isnt being triggered. Below JQL means if its an Incident issuetype and the status is in Resolved and was changed to Resolved more than 7 days from today.

I tested this by making a comment on a ticket and it didn't trigger. As you can see it was set to Resolved fore more than 7 days but it didn't meet the JQL that I set?

Accepted answers

All comments

Jack Brickey

And the issue is an Incident? Is the issue in the results if you use that same JQL in and advanced search?

Hoc_qsdf87

Yah,it is an incident

Hoc_qsdf87

I actually broke it down and its failing on the last part. Doesn't make sense as to why it wont trigger as it shows up in JQL if I use the same query

Jack Brickey

It doesn’t make sense. If it succeeds in the query it should in the automation too. Your confident the issue being tested is the same TCH-235?

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-desk

jira-service-desk-cloud