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Creation ticket KO - Unknown Reporter

Sabrina Blangeot

Hello team,

I'm a newbee in the creation of tickets in Jira, so please be kind lol

When I tried to create a new ticket, it appeared that an error appeared saying that my account was unknown. The issue is only present in the field "Reporter". Instead of displaying my account name, a string composed with 24 alphanumeric characters is present.

What is surprising is that the issue is not present in the field "Assignee".

The problem is that I wasn't able to create ticket as the Reporter field is mandatory.

Does anyone encounter the case?

Thanks in advance for sharing your experience.

Kind regards,
Sabrina B.

Accepted answers

Fahad Siddiqui_ihrjma

@Sabrina Blangeot can you share the screen shot of the issue

All comments

Fahad Siddiqui_ihrjma

@Sabrina Blangeot can you share the screen shot of the issue

Sabrina Blangeot

@Fahad Siddiqui ,

sure, here are 2 ;-)

thanks a lot for helping!

Fahad Siddiqui_ihrjma

From were you are trying to create issue? through "Raise a Request" or Create tab which is on the top?

Sabrina Blangeot

@Fahad Siddiqui ,

I used the Create button located on the top banner.

In the meanwhile, my colleague tried to update my account. So, by chance, I've been able to create my first ticket lol. However, the ID displayed on the field Reporter remains displayed, like if the technical parameter was used instead of the rebranding name.

So, I'm not blocked anymore but it seems that a gap remains ;-)

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