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How to integrate JIRA Application with Dynatrace?

Pranita Warik

HI,

I want to establish a connection between JIRA and Dynatrace, so that data can flow from Dynatrace to JIRA for Issue Creation. The Dynatrace Team has asked for the below details.

Name (name for the Integration)

JIRA Endpoint URI: (how to generate this?)

Username (I have created a user in JIRA system, should this user have admin rights?)

API Token: (how to generate this?)

Project Key, Issue Type, Summary (this is created in JIRA)

Is the Dynatrace Problem Integration for JIRA plugin mandatory for the Integration?

If yes, how to download or install it? When I search it in Marketplace, there is no Download or Install button available.

Accepted answers

All comments

Rudy Holtkamp

Hi @Pranita Warik ,

I think it is pretty well explained here on the Dynatrace Jira Integration page.

As Jira Endpoint URL you have to use your base URL followed by /rest/api/latest/ (e.g. https://jira.company.com/rest/api/latest/)

The username should be a user account that can create and edit issues in the project where you want to issues generated by Dynatrace to land. It does not need to be a admin account (preferably not)

There is no API token on server, you should use basic authentication (password). So it is best to create a user with limited access to your system.

And since Dynatrace is interacting with the rest api, you do not need to install an app.

You should however make sure that Dynatrace can reach your Jira instance (is it on VPN or behind a white listed firewall, etc.)

Good luck

Rudy

Pranita Warik

@Rudy Holtkamp

Thanks for your answer. We have tried exactly the same. PFA the screen. However, we are facing the 403 http error. Can you tell me why this error has occurred?

I have created the user in JIRA, provided the rights to create/view issues in given project.

Rudy Holtkamp

A 403 is an authentication error. Can you use the rest api via curl with those credentials?

curl -u dynatrace:<password> -X GET -H "Content-Type: application/json" http://172.25.10.204:8080/rest/api/2/issue/DM-1

Does 'dynatrace' have the right permissions in the DM project?

Pranita Warik

Hi @Rudy Holtkamp

I checked with the Network team. Firewall settings were not allowing the access to the server.

Now a firewall rule is configured. Dynatrace will hit the public ip configured for jira server and then the same will pass to the private ip. Now the request is hitting JIRA Server.

Here we are facing below issue:

The url is configured as: https://public ip/rest/api/latest

Also wanted to check on this: I have created the user dynatrace in JIRA and provided the issue creation rights. I have also created a issue in the project. Is anything missing in providing the access?

Diana_Architect_ZigiWave

@Pranita Warik have you thought about using an external tool to help you with the integration? A tool like ZigiOps will help you connect the two systems in no time, allowing you to customize it to fit your use case. It also syncs any fields (default or custom ones). Feel free to check it out and if you think it would be beneficial for you to use it in the future, you may book a demo to see ZigiOps in action.

Regards, Diana (ZigiWave team)

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