In JIRA Service Desk, there is no threading of an email conversation? All email that goes in even they are of the same thread creates a new Issue/Ticket#? Any way this can be configured?
@AA_PH Hi,
can you share more details on your question? what features you have used for automation?
I was exploring my "service desk" project and saw a few tickets in but looking through 5 issues, realized these are just thread of a conversation.
In other tools, these would have not been given separate tickets but rather just 1 ticket. (of course a threshold is placed as to up to how long it will thread)
Seems here in JIRA service desk, each email response to a thread becomes a new ticket.
@AA_PH do you raise tickets through email? or self service, what is your procedure for raising tickets in JSD
Sample I am referring to right now is email.
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