Trying to build an alert email for users if they give a ticket a really long title over 100 characters that will also truncate the title for our queue. Problem I'm running into is the Project automation sends the alert email regardless of the length if the summary. The truncation works as intended. Not sure why just the email part disregards the IF statement. Below is all I have in the automation.
@Gareth Morgan which rule are you selecting in automation?
The Issue created rule followed by an if else statement.
@Gareth Morgan
please check the below link may be this will help to fix your issue.
https://support.atlassian.com/jira-service-desk-cloud/docs/when-if-and-then-statements/
https://www.atlassian.com/software/jira/guides/expand-jira/automation#creating-a-rule
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