nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Images within tickets aren't loading. "image001.png is larger than 0.0 kB"

Eli Dumper

I'm encountering a problem where I can no longer view any of the images uploaded to service desk tickets.

I get this error:

Unable to render embedded object: File (image001.png) not found.
image001.png is larger than 0.0 kB.

Any help would be appreciated.

Accepted answers

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Fahad Siddiqui_ihrjma

@Eli Dumper please refer the below link

https://jira.atlassian.com/browse/JRASERVER-64366

Eli Dumper

Thanks!

Fahad Siddiqui_ihrjma

You are more than welcome

Angélica Luz

Hello @Eli Dumper,

Welcome to Atlassian Community!

Just for a better understanding of the issue, I would like to make some questions.

Can you open the developer tools on your browser and check on the console if it shows any error?
Are you facing this issue only when viewing tickets or is it happening when you add an attachment on a ticket?
Is it happening when you view the ticket using the agent view or the customer portal?
Can you share a screenshot of the error with us?
Is it related to a next-gen or a classic project?
Are there other users facing the same issue?

Sorry for all the questions, but it will help us to find what may be causing this issue.

Regards,
Angélica

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