Voting Required Steps

Question

Hello,

Below is our current process and I would like to work through how to incorporate this into JIRA:

* User submits a change order request
* Change Order Request is routed to technician
* Technician needs it approved by 3 people prior to moving forward

How can the technician put in the request that a specific three people must say accept before the ticket can move on?

Preston Warden · Answer

Hello @Ste Wright , I haven't heard back from you. Do you have any thoughts on how to accomplish the above?

Preston Warden · Answer

Hi Stephen,

Thanks for the quick response (and apologies for my delayed response).

This process is not implemented into JIRA, so it's a blank slate.

There will always be 3 user signoff requirements (sometimes up to 11), depending on the requested change.

It needs to be auditable (even if only by reviewing the comments). The main purpose is that the task cannot be pushed any further until all signoffs are complete.

Yes there should be reminder if the acceptance or rejection is not received within 2 days (and a reminder ever 2 days after that).

The users (for the time being) are manually chosen by our internal team. That being said, two users will always be the same. The originator must signoff on the request and our QC Manager will always be on it. Over time, I would like to implement automated practices to allow for auto assign, but that is version 2.

Ste Wright · Answer

Hi @Preston Warden

There's lots of options here, depending on your need!

Is this process implemented in Jira already? If yes, how do Steps 1/2 take place today?

What audit-level is needed for this? Is it...

* Just a comment from the three users accepting the change request?
* An auditable field - confirming that the three users accepted the request?
* Or further, auditable that that specific user checked a box (for example)?

If no acceptance is received, do you need to auto-notify those users? Should non-acceptance block an issue? Or does this not matter?

And where would you keep these 3 users? Is there a unique identifier which decides which user it is? Or would these users be in a custom user field?

If you have a view on these, it'd be great to hear to make a suggestion more specific :)

Ste