Jira Service Desk Cloud: Best way for a Support Chat

Question

Hi All,

I'm using Jira Service Desk Cloud and i need to integrate a Live Chat in order to fast communicate with our customers.

In which way i can manage that thing?
Could you please suggest me the best way/AddOn?

Thanks in advance

Callum Carlile _Automation Consultants_ · Accepted Answer

@a.bardini There are several instant chat marketplace apps for Server and Data Centre apps, but if you're looking for cloud apps here's a suggestion: https://marketplace.atlassian.com/apps/1222490/chat-for-jira-service-desk-cloud?hosting=cloud&tab=overview

There's no way of enabling instant chat without an add-on. Depending on how the project's notification scheme has been set up, customers can receive an email each time a comment is added on a ticket they're watching, so that could be an alternative work around if you didn't want to use a paid add-on

Mark Smith · Accepted Answer

I too am looking for an app.  Have started trialling the suggested chat above.  Downside is that there is no notification of an incoming chat - as an agent you need to be on the Chat Apps page to see new chats.

Kit Tin Mak {Appfire} · Accepted Answer

Hi Everyone,

Just a quick info that Chat for Jira Service Desk is now available on Cloud. More details here.

Let us know if you have any questions or suggestions. Our Support Team is ready to answer them all.

FYI, it also provides the desktop notification feature that agents will get notified whenever customers have sent a message.