Email Notifications ON 7.3.1 Jira

Question

Hi Everyone,

The notifications does not seem to be working in one of my project.  I just assigned the DONE  Status ticket  to myself, i did not receive any notifications. Not only me even clients also reported the issue on this Project. Attached screenshot for your reference.

Please suggest me this is quitely impacting the Client's Business.

Martin Bayer _MoroSystems_ s_r_o__ · Answer

@Roja Gurram  did you check Notification helper? You can check "Issue Assigned" event on "Done" issue and it will tell you if configuration is ok

Roja Gurram_ey6522 · Answer

Hi Martin Bayer _MoroSystems_ s_r_o__,

Can you please confirm me Once the ticket is moved to DONE status Users are trying to 'Assignee' Group Email addresses. User are not receiving "group email addresses" EMAIL notifications. Please note only 1 user in a group is receiving notification out of 5 people in DL list.

Please kindly suggest me this is highly impacting the  business with the effect of notifications.

Martin Bayer _MoroSystems_ s_r_o__ · Answer

Hi @Roja Gurram can you check the behaviour with Notification Helper? https://confluence.atlassian.com/adminjiraserver074/jira-admin-helper-881684109.html (go to "Notification Helper").

Are other notifications send succesfully? It might be problem with email server. You can check the notifications are not stucked in queue (https://confluence.atlassian.com/conf73/the-mail-queue-991928736.html)