Jira Service Desk Config. for a (Multi-client) MSP

Question

Hi, Everyone!

I hope you're well.

I'm curious as to if there is a way for me to configure a JSD project to route issues based on which customer account the user is reporting from. I work for an MSP with multiple clients and would like to be able to designate a queue to each respective client. Please let me know if I need to elaborate further!

Example:

User A (user_a@domain1.com) submits a ticket to JSD Project I

Queue [Domain 1]

User B (user_b@domain2.com) submits a ticket to JSD Project I

Queue [Domain 2]

Aaron Geister · Answer

You can also set the org to populate by domain. Then set a queue like what is stated for each Org.

Dave LIAO · Answer

@Dan Anas - if your customer list is known, consider creating JSD Organizations for each customer. Then create queues for each Organization.

Hope this helps!