Changing Approver for existing request

Lynn Shriver

We have had a change in our organization which changes who approves certain requests. I have adjusted the workflow so future requests pull the correct approver, but I have existing unapproved requests (submitted before the change) that now have the wrong approver listed. How can  change the approver on an existing request?

 

We are using SDC.

 

Thank you

Ravi Sagar _Sparxsys_

Hi @Lynn Shriver 

When you edit the issue there is a field called Approvers which you can always modify (the field should be on the edit screen for your issue type).

You can also bulk modify this field.

Search for issue for a specific approver using this JQL (and add more criteria).

"Approvals[Approvals]" = approver(ravi)

Then bulk modify and select the new approver.

I hope it helps.

Ravi